Features · Call Scheduling
Dial at the right moment, every time
SvaraCall schedules outbound AI calls around customer time zones, DND preferences, and your business hours — so reminders land when people actually answer.
- Quiet hours
- Timezone aware
- Recurring
- Callback slots
IST+
Timezone rules per contact record
TRAI
Quiet-hour defaults for India outbound
Recurring
Daily, weekly, and custom cadences
Auto
Retry windows when no answer
Problem
Bad timing wastes dials and annoys customers
Blasting lists at 9 AM Sunday triggers opt-outs. Collections teams need staggered retries. Appointment reminders must fire 24 hours before the slot — manual scheduling does not scale.
Today
How scheduling works on legacy dialers
- 1Upload a list and dial immediately — ignoring local time and DND.
- 2Manually split CSVs by region for staggered calling.
- 3Set callbacks on sticky notes — many never happen.
- 4Miss retry windows because agents forget to re-queue no-answers.
With SvaraCall
How SvaraCall call scheduling works
- 1Attach schedule rules to campaigns — start time, end time, days of week.
- 2Per-contact timezone and quiet-hour flags respected automatically.
- 3Recurring jobs run EMI reminders, appointment nudges, and renewals.
- 4No-answer paths schedule smart retries within compliant windows.
Why smart scheduling lifts connect rates
Higher answer rates
Reach people during lunch breaks or evenings when they pick up.
Fewer complaints
Honor DND and opt-outs — reduce TRAI complaints and brand damage.
Hands-free recurrence
Set once — daily payment nudges run until promise-to-pay or opt-out.
Callback promises kept
When AI offers a callback slot, the dialer fires on time automatically.
Scheduling ROI
- Higher connect rate with timezone-aware dialing
- 22%
Higher connect rate with timezone-aware dialing
- Fewer DND complaints in scheduled vs blast campaigns
- 40%
Fewer DND complaints in scheduled vs blast campaigns
- Manual CSV splits for regional timing
- 0
Manual CSV splits for regional timing
- More retry attempts within compliant windows
- 3×
More retry attempts within compliant windows
Configure call scheduling
Step 1
Set campaign windows
Define legal calling hours aligned with TRAI guidance and your policy.
Step 2
Map contact timezones
Use pincode, state, or explicit timezone fields on your list.
Step 3
Build retry logic
Configure intervals for busy, no-answer, and voicemail outcomes.
Step 4
Monitor adherence
Analytics show dials by hour — tune windows with data.
Call scheduling FAQs
- Does SvaraCall respect TRAI quiet hours automatically?
- Default India campaigns block dials outside configurable windows — typically 9 AM to 9 PM local, adjustable per vertical.
- Can we schedule callbacks promised during a live AI call?
- Yes. The agent books a slot and the scheduler queues the follow-up automatically.
- How do retries work for no-answer?
- Define max attempts, intervals, and stop conditions — all within your approved calling windows.
- Can different campaigns use different schedules?
- Each campaign has independent windows, retry rules, and holiday blackouts.
Dial smarter with scheduled AI
Book a pilot and we will run a timezone-aware reminder campaign on your test list.
Hear it call.
We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.
Book a pilotGet a demo call