Template · Call script

Insurance renewal script that retains policies on time

Call policyholders before lapse with premium amount, due date, and renewal link — compliant language, no coverage guarantees, and warm handoff to licensed agents for advice.

Deploy this script on SvaraCallAll templates
  • Pre-lapse reminder
  • IRDAI tone
  • Renewal link
  • No advice

+24%

On-time renewal rate in 60-day pilots

58%

Connect rate on consented policyholder lists

15

Script turns with disclosure branches

0

Investment or medical advice in template

Problem

Why teams need a structured script

Policies lapse silently when renewal SMS goes unread. Agents who do call often over-promise coverage or skip IRDAI-mandated disclaimers.

Today

What goes wrong without a script

  1. 1Renewal notice posted — no confirmation of receipt.
  2. 2Telecaller improvises — inconsistent IRDAI language.
  3. 3Policyholder asks coverage questions agent cannot answer.
  4. 4Lapse discovered only at claim time.
  5. 5No structured disposition for renewal analytics.

With SvaraCall

How SvaraCall runs this script

  1. 1Pull T-30 and T-7 renewal lists from policy admin system.
  2. 2Agent states insurer name, recording disclosure, and renewal purpose.
  3. 3Share premium, due date, and payment link — no product advice.
  4. 4Warm-transfer coverage questions to licensed agent.
  5. 5Log renewal intent and honor opt-out on promotional calls.

Script advantages on AI voice

  • Lapse prevention

    Voice reminder beats email for renewal confirmation.

  • Compliant language

    No guarantees, no investment advice — logistics only.

  • Licensed handoff

    Coverage and recommendation questions route to humans.

  • Renewal analytics

    Disposition codes track intent vs lapsed.

Operational outcomes

On-time renewal uplift
+24%

On-time renewal uplift

Annual premium retained per 100-policy pilot cohort
₹1.2L

Annual premium retained per 100-policy pilot cohort

Lapse rate vs SMS-only renewal nudges
−40%

Lapse rate vs SMS-only renewal nudges

Disposition codes

CodeMeaningNext action
RENEWWill renew via linkSend payment SMS; confirm in PAS
ADVICENeeds product adviceTransfer to licensed agent
LAPSEDeclined renewalLog lapse risk; nurture workflow
PAIDAlready renewedVerify PAS; close reminder
OPT_OUTStop reminder callsSuppress promotional dials

Full insurance renewal script (English)

Agent: Good afternoon, I'm calling from SecureLife Insurance regarding your policy renewal. This call may be recorded for quality. Do you have two minutes?
Customer: Yes, go ahead.
Agent: Your health policy number ending 4821 renews on March 15th with a premium of ₹18,400. Would you like me to send a payment link?
Customer: What exactly is covered this year?
Agent: I'm not able to advise on coverage details — I'll connect you to our licensed advisor for that. For now, shall I send the renewal link so your policy doesn't lapse?
Customer: Yes, send the link.
Agent: Done — you'll receive an SMS shortly. If you prefer not to receive future renewal reminder calls, tell me now and we'll stop immediately.
Customer: Reminders are fine.
Agent: Thank you for renewing with us. Have a good day.

Deploy in four steps

  1. Step 1

    Sync policy admin

    Pull renewal date, premium, and policy number fields.

  2. Step 2

    Legal review

    Have compliance approve insurer-specific disclaimers.

  3. Step 3

    Handoff queue

    Route advice requests to licensed agents only.

  4. Step 4

    Pilot T-30 cohort

    Measure renewal rate vs control group.

Related resources

Insurance Renewal Script FAQs

Can the AI recommend a different plan?
No — this script covers renewal logistics only. Product recommendations require a licensed insurance agent.
IRDAI compliance?
Script avoids misleading claims and directs advice questions to licensed staff. Have your compliance team approve final wording.
TRAI requirements?
Service transactional templates for existing policyholders with consent. Opt-out honored on promotional follow-ups.
Medical advice on health policies?
Never — redirect clinical questions to healthcare providers, not the voice agent.
Can it process payment on call?
Send secure payment link via SMS — do not capture card or OTP on voice.

Retain policies with renewal reminders

Deploy this renewal script on your T-30 cohort and measure lapse rate vs SMS-only.

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