Features · DNC Management

Honor every opt-out the moment it is spoken

SvaraCall DNC management scrubs lists before dial, captures verbal opt-outs live, and blocks future attempts workspace-wide — aligned with TRAI DND expectations and DPDP consent principles.

Configure DNC rulesAll features
  • TRAI-aware
  • Instant opt-out
  • List scrub
  • Workspace-wide

Pre-dial

Scrub against workspace DNC list

Live

Verbal opt-out logged mid-call

Instant

Block future dials on same number

Import

Merge national DND and internal lists

Problem

One missed opt-out becomes a TRAI complaint

Customers say 'don't call again' but the next campaign dials anyway. National DND registries and internal suppressions live in spreadsheets. Indian outbound teams need ironclad DNC — not batch updates overnight.

Today

How DNC is handled on legacy dialers

  1. 1Scrub lists manually before upload — errors slip through.
  2. 2Verbal opt-outs logged on paper — never reach the dialer.
  3. 3Separate DNC lists per campaign — duplicates call suppressed numbers.
  4. 4Complaints discovered weeks later via regulator notices.

With SvaraCall

How SvaraCall DNC management works

  1. 1Import and merge DNC sources — internal, campaign, and external files.
  2. 2Pre-dial scrub blocks suppressed numbers before ring.
  3. 3Agent recognizes opt-out phrases in Telugu, Hindi, and English live.
  4. 4Workspace DNC updates instantly — all campaigns honor the block.

Why DNC discipline protects revenue

  • Fewer complaints

    Instant suppression reduces TRAI and consumer forum exposure.

  • Brand trust

    Customers believe 'don't call' sticks — reputation preserved.

  • Ops efficiency

    No manual scrub — automated gates on every import and dial.

  • Audit trail

    Prove when and how opt-out was captured on disputes.

DNC management ROI

Suppression accuracy on scrubbed lists in pilots
99.9%

Suppression accuracy on scrubbed lists in pilots

Same-day re-dials after verbal opt-out when configured
0

Same-day re-dials after verbal opt-out when configured

Less manual list prep time for ops teams
80%

Less manual list prep time for ops teams

Complaint rate vs non-scrubbed benchmark campaigns
↓

Complaint rate vs non-scrubbed benchmark campaigns

Stand up DNC management

  1. Step 1

    Import suppressions

    Upload existing DNC CSV and connect national DND exports if applicable.

  2. Step 2

    Configure opt-out phrases

    Localize STOP phrases across Telugu, Hindi, and English scripts.

  3. Step 3

    Enable pre-dial scrub

    Mandatory gate on all campaigns — block on match.

  4. Step 4

    Audit monthly

    Sample calls with opt-outs; verify no subsequent dials.

Compliance stack

DNC management FAQs

Does SvaraCall integrate with India's National DND registry?
Import national DND exports into workspace suppressions — pre-dial scrub blocks matches. Consult your legal team on registry obligations for your category.
How fast is verbal opt-out honored?
Instant. The call ends politely and the number is workspace-blocked before the next campaign batch.
Can customers opt back in?
Yes with explicit re-consent — logged with timestamp and source for audit.
Is DNC data stored in India?
Suppression lists and opt-out logs reside on AWS Mumbai alongside call data.

Dial responsibly with ironclad DNC

Book a compliance review — import your suppressions and run a scrubbed pilot campaign.

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We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.

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