Features · PII Redaction

Redact sensitive data before it spreads

SvaraCall detects and masks Aadhaar, PAN, payment cards, and custom PII patterns in audio and transcripts — so QA, CRM, and analytics stay compliant with DPDP minimization.

Review redaction policyAll features
  • Aadhaar/PAN
  • Audio + text
  • DPDP-aware
  • Custom patterns

Auto

Detection on record and transcript

IN IDs

Aadhaar and PAN patterns built in

Dual

Redact audio beeps and text masks

Audit

Log of redaction events per call

Problem

Raw recordings leak PII into every system

Customers speak Aadhaar numbers aloud on KYC calls. Transcripts land in CRM visible to entire sales teams. DPDP expects data minimization — not full PAN in a searchable note field.

Today

How teams handle PII today

  1. 1Store full recordings accessible to all dialer users.
  2. 2Transcripts copy verbatim into CRM custom fields.
  3. 3Manual redaction in audio tools — never scaled.
  4. 4No audit when unmasked data exports to BI.

With SvaraCall

How SvaraCall PII redaction works

  1. 1Real-time classifiers detect Indian ID and payment patterns on speech.
  2. 2Audio redaction replaces sensitive spans with tone beeps.
  3. 3Transcripts show masked tokens — XXXX-XXXX-1234 style.
  4. 4Export policies block raw audio for roles without clearance.

Why redaction protects everyone

  • DPDP alignment

    Minimize personal data in systems that do not need full values.

  • Safer QA

    Reviewers hear intent without seeing full Aadhaar or card numbers.

  • CRM hygiene

    Synced notes carry redacted values — fewer data breach paths.

  • Custom patterns

    Add hospital MRN, loan account, or internal ID formats.

PII redaction ROI

Transcripts exported with masks by default
100%

Transcripts exported with masks by default

Less manual redaction labor in QA teams
70%

Less manual redaction labor in QA teams

Full PAN in standard CRM field mappings
0

Full PAN in standard CRM field mappings

Trail for regulators and internal InfoSec
Audit

Trail for regulators and internal InfoSec

Deploy PII redaction

  1. Step 1

    Enable default patterns

    Turn on Aadhaar, PAN, card, and phone redaction workspace-wide.

  2. Step 2

    Add custom entities

    Regex or dictionary for account numbers unique to your vertical.

  3. Step 3

    Restrict playback roles

    Only compliance roles access unredacted audio — if ever required.

  4. Step 4

    Validate on pilot calls

    Run KYC test scenarios — confirm masks in CRM sync.

Compliance-related features

PII redaction FAQs

Which Indian ID formats are detected?
Aadhaar, PAN, common payment card patterns, and phone numbers — plus custom regex you define.
Is redaction applied to audio, text, or both?
Both. Audio beeps over sensitive spans; transcripts show masked tokens.
Can compliance teams access unredacted recordings?
Role-gated access on enterprise tiers — every access logged for audit.
Does redaction help with DPDP compliance?
Redaction supports data-minimization principles — pair with retention policies and erasure workflows.

Protect caller data with automatic redaction

Book a compliance demo — run KYC test calls and review redacted CRM exports.

Book a pilotAll features

Hear it call.

We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.

Book a pilot

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