Use case · Experience

Day-before reminders that actually get answered

SMS gets ignored. SvaraCall AI places conversational reminder calls — confirms attendance, reschedules no-conflicts, and updates your calendar before the slot goes waste.

Reduce no-shows with a pilotAll use cases
  • T-24h calls
  • Confirm / reschedule
  • Waitlist backfill
  • DLT templates

−34%

No-show rate in 60-day healthcare pilots

52%

Reminder connect rate vs 8% SMS click-through

81%

Confirmed-on-call without human intervention

₹0

Extra headcount for evening reminder shifts

Problem

Silent no-shows drain capacity

Indian clinics and service businesses lose 15–30% of booked capacity to no-shows. Text reminders are easy to ignore; staff rarely have time to call every patient the evening before.

Today

Reminder methods that fail

  1. 1Automated SMS sent — no reply, no confirmation signal.
  2. 2Staff intended to call but OPD ran late; list half-finished.
  3. 3Patient meant to come but forgot — no frictionless reschedule path.
  4. 4Empty slot discovered only when patient doesn't show.
  5. 5Lost revenue and staff idle time with no recovery attempt.

With SvaraCall

Voice reminder workflow

  1. 1T-24h trigger pulls tomorrow's appointment list from calendar or HMS.
  2. 2Agent calls with DLT-approved reminder template and recording disclosure.
  3. 3Confirms attendance or offers two alternate slots immediately.
  4. 4Updates calendar and sends SMS confirmation of any change.
  5. 5Flags high-risk no-shows for priority recovery call if they won't commit.

Reminder advantages

  • Higher confirm rates

    Two-way voice beats one-way SMS — patients respond when spoken to.

  • Same-call reschedule

    Capture cancellations early and offer the slot to waitlist.

  • Language comfort

    Telugu or Hindi reminders reduce hang-ups vs English-only IVR.

  • Compliance built in

    TRAI/DLT templates, consent checks, and instant opt-out handling.

No-show reduction economics

Monthly recovered at 20-slot/day clinic, 25% no-show baseline
₹95K

Monthly recovered at 20-slot/day clinic, 25% no-show baseline

No-shows after voice reminders vs SMS-only
−34%

No-shows after voice reminders vs SMS-only

Typical pilot ROI within first quarter
6:1

Typical pilot ROI within first quarter

Reminder call (Telugu)

Agent: Namaskaram, nenu Sunrise Clinic nundi — mee repu 10:30 appointment gurinchi confirm cheyadaniki call chesanu.
Customer: Avunu, vastanu.
Agent: Chala baagundi. Meeru raakapothe cheppandi — vere slot book chesukuntam.
Customer: Repu confirm, thanks.
Agent: SMS lo details pampanu. Repu kaluddam.

Reminder rollout

  1. Step 1

    Sync schedule

    Pull tomorrow's bookings nightly from calendar or HMS.

  2. Step 2

    Set call window

    Evening calls 5–8 PM local — configurable per vertical.

  3. Step 3

    Reschedule rules

    Define how far out alternate slots can be offered.

  4. Step 4

    Measure delta

    Track no-show rate weekly against pre-pilot baseline.

Connected workflows

Appointment reminder FAQs

When should reminder calls go out?
Most pilots use T-24 hours evening window; T-2h SMS backup optional for high-value slots.
Can reminders run in Telugu?
Yes — Telugu, Hindi, and English with per-patient language preference from CRM.
What if the patient doesn't answer?
Retry once in two hours, then flag for staff or chain to no-show recovery next day.
Does rescheduling update Practo or Google Calendar?
Bi-directional sync via integration — slot changes reflect in your source system.
Are these calls TRAI-compliant?
Transactional reminder templates on registered headers with prior consent only.

Cut no-shows with voice confirmation

Run reminders on next week's schedule — compare show rates to your SMS baseline.

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