Features · Analytics

Measure every dial, disposition, and rupee

SvaraCall analytics turns call outcomes into actionable dashboards — by campaign, language, script variant, and rep handoff — so ops teams optimize with data, not gut feel.

See sample dashboardsAll features
  • Live metrics
  • Funnel view
  • Language split
  • Export ready

Live

Campaign pulse during active dials

15+

Standard KPI widgets out of the box

CSV

Export and API for BI tools

Lang

Breakdown by Telugu, Hindi, English

Problem

Flying blind on AI call performance

Leadership asks for connect rate and cost per promise-to-pay. Legacy dialers export raw CDRs that someone pivots in Excel — days late, error-prone, and missing AI-specific metrics like containment.

Today

How teams report call metrics today

  1. 1Export CDR files and manually join with CRM in spreadsheets.
  2. 2Count connects and conversions by hand each week.
  3. 3Cannot compare script A vs B without custom engineering.
  4. 4Language performance is invisible — all locales lumped together.

With SvaraCall

How SvaraCall analytics works

  1. 1Dashboard ingests every dial, talk second, outcome, and transfer.
  2. 2Funnel view shows connect → contain → convert → handoff.
  3. 3Filter by campaign, script version, voice, language, and time window.
  4. 4Export or webhook metrics to your BI stack and executive slides.

Why voice analytics matter

  • Ops tuning

    Spot underperforming windows and shift schedules with evidence.

  • Script optimization

    A/B results visible without SQL — promote winners same day.

  • Executive clarity

    Cost per outcome and containment rate ready for board reviews.

  • Compliance audit

    Track opt-out rate, disclosure completion, and DNC hits.

Analytics ROI

Saved weekly on manual reporting in pilot ops teams
10 hrs

Saved weekly on manual reporting in pilot ops teams

Average containment lift after data-driven script edits
12%

Average containment lift after data-driven script edits

Calls attributed to campaign and script version
100%

Calls attributed to campaign and script version

Alerts when connect rate drops below threshold
Real-time

Alerts when connect rate drops below threshold

Core KPI definitions

MetricDefinitionTypical target
Connect rateAnswered dials ÷ attempted dials18–35% outbound
ContainmentResolved without human ÷ connected70–90% reminders
Transfer rateLive transfers ÷ connected<15% for routine flows
Opt-out rateDNC requests ÷ connected<2% compliant campaigns

Get value from analytics fast

  1. Step 1

    Baseline a campaign

    Run one week unchanged — establish connect and containment benchmarks.

  2. Step 2

    Set alert thresholds

    Notify Slack or email when KPIs breach limits mid-campaign.

  3. Step 3

    Run one A/B test

    Change only the opening line — compare funnel in the dashboard.

  4. Step 4

    Wire to BI

    Export scheduled reports or use webhooks for Looker, Power BI, or Metabase.

Related features

Analytics FAQs

Can we see metrics split by Telugu, Hindi, and English?
Yes. Language filters apply to connect, containment, and conversion across all dashboards.
Does analytics update in real time during campaigns?
Live campaign view refreshes as dials complete — no overnight batch delay.
Can we export data for custom reports?
CSV export and webhooks feed your BI tools. API access on enterprise tiers.
How is cost per outcome calculated?
Configure your per-minute or per-call cost model — dashboard shows cost per connect, PTP, and booked appointment.

Optimize with real data

Book a pilot and we will walk through live dashboards on your first campaign week.

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Hear it call.

We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.

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