Platform

Features that make voice agents shippable

Everything from multilingual conversation to CRM writeback, compliance controls, and developer APIs — built for Indian outbound and inbound ops.

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  • Voice Cloning

    Train SvaraCall agents on approved voice samples so callers hear a consistent, human tone — with explicit consent capture and audit trails built in.

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  • Multilingual AI

    SvaraCall detects language mid-call, handles Hinglish code-switching, and keeps compliance phrases on-script — without three separate dialer teams.

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  • Real-Time Transcription

    SvaraCall streams dual-channel transcripts as the agent and caller speak — so supervisors, CRM automations, and compliance teams act on facts, not memory.

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  • Call Recording

    SvaraCall records dual-channel audio on every outbound and inbound agent call — with mandatory disclosure, India hosting, and retention policies you control.

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  • Live Transfer

    When the AI hits a complex question, SvaraCall bridges your agent with a whisper summary — so customers never repeat themselves.

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  • Agent Handoff

    SvaraCall packages everything the AI learned — intent, entities, transcript, and next steps — into a handoff record your team accepts with one click.

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  • Call Scheduling

    SvaraCall schedules outbound AI calls around customer time zones, DND preferences, and your business hours — so reminders land when people actually answer.

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  • Campaign Management

    Upload lists, assign scripts, set schedules, and watch connect rates live — SvaraCall campaign management replaces spreadsheet chaos and legacy dialer sprawl.

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  • Analytics

    SvaraCall analytics turns call outcomes into actionable dashboards — by campaign, language, script variant, and rep handoff — so ops teams optimize with data, not gut feel.

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  • CRM Integration

    SvaraCall pushes outcomes, transcripts, recordings, and next steps to your CRM — so sales and service teams work from one timeline, not parallel spreadsheets.

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  • Knowledge Base

    Upload policies, FAQs, and product sheets — SvaraCall RAG retrieves the right answer on live calls instead of hallucinating rates, return windows, or clinic hours.

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  • Custom Prompts

    SvaraCall custom prompts let ops teams edit agent behavior, openings, objection handling, and mandatory disclosures — versioned, A/B testable, and live on the next dial batch.

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  • Memory

    SvaraCall memory stores caller context across calls — last promise-to-pay date, preferred language, open ticket — so follow-ups feel continuous, not cold.

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  • Webhooks

    SvaraCall webhooks POST structured JSON on call lifecycle events — trigger Slack alerts, update data warehouses, or enqueue follow-up jobs without polling.

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  • REST API

    SvaraCall REST API lets engineering teams trigger calls, pull outcomes, and manage lists from code — with API keys, rate limits, and India-hosted data paths.

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  • SDK

    SvaraCall SDKs wrap the REST API with idiomatic Node.js and Python clients — retries, typing, and webhook verification built in so your team focuses on product logic.

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  • Barge-In

    SvaraCall barge-in detects caller speech during agent turns, stops TTS immediately, and processes the new intent — essential for natural Hindi and Telugu conversations.

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  • PII Redaction

    SvaraCall detects and masks Aadhaar, PAN, payment cards, and custom PII patterns in audio and transcripts — so QA, CRM, and analytics stay compliant with DPDP minimization.

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  • DNC Management

    SvaraCall DNC management scrubs lists before dial, captures verbal opt-outs live, and blocks future attempts workspace-wide — aligned with TRAI DND expectations and DPDP consent principles.

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  • Calendar Booking

    SvaraCall calendar booking checks real availability, offers slots in the caller's language, and writes confirmed meetings to Google Calendar or Outlook — no back-and-forth SMS threads.

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We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.

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