Features · Custom Prompts

Your script, your tone, your compliance lines

SvaraCall custom prompts let ops teams edit agent behavior, openings, objection handling, and mandatory disclosures — versioned, A/B testable, and live on the next dial batch.

Draft your first promptAll features
  • Version control
  • Compliance blocks
  • A/B ready
  • No code

No code

Prompt edits without engineering

Versions

Rollback any script change instantly

A/B

Split traffic across prompt variants

Locked

Mandatory TRAI disclosure lines

Problem

Hard-coded bots cannot keep up with campaigns

Marketing launches a new offer Monday. Engineering queues a prompt change for Friday. Compliance adds a disclosure line that never reaches production. Indian seasonal campaigns — Diwali renewals, admission drives — need same-day script agility.

Today

How script changes work today

  1. 1File tickets for developers to edit JSON or code-based flows.
  2. 2Copy-paste Word docs to call centers — drift within days.
  3. 3No version history when a bad script tanks connect rates.
  4. 4Compliance phrases live in footnotes reps skip.

With SvaraCall

How SvaraCall custom prompts work

  1. 1Author prompts in the dashboard with sections for open, body, close, escalate.
  2. 2Lock compliance blocks — recording disclosure, opt-out — non-editable by ops.
  3. 3Publish to campaign; previous version archived with one-click rollback.
  4. 4A/B assign variants and read funnel impact in analytics.

Why prompt control belongs with ops

  • Same-day launches

    New offer copy live on the next dial batch — no deploy window.

  • Brand voice

    Formal NBFC tone or friendly D2C style — encoded in system prompts.

  • Safe compliance

    Legal-approved lines cannot be deleted by accident.

  • Learn faster

    Test openings weekly; promote winners with evidence.

Custom prompts ROI

Typical script change cycle compression
5 days→1 hr

Typical script change cycle compression

Connect lift from opening-line A/B tests
18%

Connect lift from opening-line A/B tests

Campaigns with prompt version audit trail
100%

Campaigns with prompt version audit trail

Developer hours for routine copy edits
0

Developer hours for routine copy edits

Ship custom prompts safely

  1. Step 1

    Start from template

    Clone vertical templates — EMI reminder, appointment confirm, lead qualify.

  2. Step 2

    Add brand and compliance

    Layer tone guidelines and locked disclosure blocks.

  3. Step 3

    Simulate before dial

    Run test calls against your prompt before attaching to live list.

  4. Step 4

    Iterate with analytics

    Compare variants; rollback instantly if metrics dip.

Related features

Custom prompts FAQs

Can compliance lock certain lines from editing?
Yes. Admins mark disclosure and opt-out blocks as mandatory — ops cannot remove them.
How do we test prompts before going live?
Simulation mode runs test calls to your team with the draft prompt — no customer dials.
Can prompts differ by language?
Each campaign language has its own prompt variant — Telugu, Hindi, and English maintained separately.
What if a bad prompt hurts performance?
One-click rollback to the previous version; A/B traffic can shift instantly.

Ship scripts at ops speed

Book a workshop — we will draft your first compliant prompt and run test calls same week.

Book a pilotAll features

Hear it call.

We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.

Book a pilot

Get a demo call

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