Scripts & playbooks
Call script templates you can adapt in a day
Disclosure-ready dialogs, disposition codes, and implementation notes for the workflows Indian teams run most.
Book a pilotAppointment Reminder Script
Confirm tomorrow's bookings with a natural voice reminder — not a ignored SMS. This template covers disclosure, attendance confirmation, same-call reschedule, and TRAI-compliant opt-out.
Open template →No-Show Recovery Script
Patient missed their slot? This template calls back within hours — empathetic tone, quick reschedule, and full compliance language for Indian outbound.
Open template →Lead Qualification Script
Stop burning senior sales time on tyre-kickers. This template runs structured BANT-style questions in Telugu, Hindi, or English — then routes scored leads with full context.
Open template →Lead Follow-Up Script
Web form, WhatsApp enquiry, or missed inbound — this template dials back in minutes, qualifies intent, and hands warm leads to your team with context.
Open template →Collection Call Script
Recover overdue EMIs with a firm-but-fair voice script — RBI-aligned tone, recording disclosure, opt-out for promotional follow-ups, and structured promise-to-pay capture.
Open template →EMI Reminder Script
Nudge borrowers T-3 and T-1 with a clear, friendly reminder — amount, due date, and payment link on the same call. Transactional, TRAI-compliant, no collection pressure.
Open template →Insurance Renewal Script
Call policyholders before lapse with premium amount, due date, and renewal link — compliant language, no coverage guarantees, and warm handoff to licensed agents for advice.
Open template →Sales Call Script
Structured discovery, polite objection branches, and demo booking — with recording disclosure, opt-out, and no unauthorized discount promises.
Open template →Customer Support Script
Handle order status, returns eligibility, and FAQ answers — escalate complex cases to humans with full context. Disclosure, opt-out, and no unauthorized refunds.
Open template →Feedback NPS Script
Call after delivery, appointment, or support ticket — capture 0–10 score and one verbatim reason. Survey consent, disclosure, and instant opt-out included.
Open template →Win-Back Script
Call lapsed subscribers with empathy — understand why they left, offer approved incentive, and book reactivation. Promotional consent, disclosure, and opt-out required.
Open template →Order Confirmation Script
Confirm high-value and COD orders by voice — verify address, expected delivery, and payment readiness. Service-template compliant with disclosure and opt-out.
Open template →Delivery Confirmation Script
Call when the package is out for delivery — confirm someone is home, rescheduling if needed, and reduce failed attempts and RTO.
Open template →Patient Follow-Up Script
Check on patients after procedure or visit — recovery status, medication adherence reminder, and schedule follow-up. No medical advice; escalate clinical concerns to staff.
Open template →Pharmacy Refill Script
Remind patients when refills are due — confirm pickup or delivery, no dosage changes, escalate clinical questions to pharmacist. Service-template compliant.
Open template →Recruitment Screening Script
Phone-screen every applicant with consistent knockout questions — experience, notice period, salary expectations, and location — then pass qualified candidates to recruiters.
Open template →Interview Scheduling Script
Offer two interview slots, confirm attendance, and send calendar invite — no more email ping-pong. Disclosure, opt-out, and ATS sync included.
Open template →Education Admission Script
Follow up on admission forms and walk-in enquiries — confirm course fit, book campus visit or demo class, and hand hot parents to counsellors with context.
Open template →Real Estate Site Visit Script
Call portal leads to qualify budget and timeline, confirm site visit slot, and send location pin — reduce broker time wasted on casual walk-ins.
Open template →Hotel Reservation Script
Call confirmed bookings T-1 — verify arrival time, special requests, and optional upsell. Reduce no-shows and prep front desk with guest preferences.
Open template →Restaurant Booking Script
Confirm reservations, capture party size and dietary notes, and reduce empty tables from no-shows — natural voice beats SMS for premium dining.
Open template →Payment Link Script
Call with amount due, send secure payment link via SMS while on phone, confirm receipt — never capture card, CVV, or OTP on voice. PCI-safe and TRAI-compliant.
Open template →Event Reminder Script
Remind registrants before your event — confirm attendance, send calendar link, and backfill from waitlist when someone cancels. Promotional consent and opt-out required.
Open template →AI Receptionist Script
Replace hold music with intelligent greeting — route by department, book appointments, capture messages, and warm-transfer when needed. Disclosure and after-hours coverage included.
Open template →Political Outreach Script
Voter information calls — event invite, survey, or volunteer ask — with mandatory disclosure, instant opt-out, and content reviewed for election commission norms. No false claims or opponent attacks in template.
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