Template · Call script
Hotel reservation script that confirms guests before arrival
Call confirmed bookings T-1 — verify arrival time, special requests, and optional upsell. Reduce no-shows and prep front desk with guest preferences.
- T-1 confirm
- Arrival time
- Special requests
- Upsell optional
−21%
No-show rate on confirmed bookings
73%
Early check-in requests captured on call
14
Script turns
12%
Upsell attach rate on connected calls
Problem
Why teams need a structured script
Hotels hold inventory for no-shows during peak season. Email confirmations go unread; front desk learns preferences only at check-in.
Today
What goes wrong without a script
- 1Booking confirmed online — no pre-arrival contact.
- 2Guest no-shows — room goes unsold same day.
- 3Special requests buried in OTA notes.
- 4Upsell only at check-in — too late for spa prep.
- 5No opt-out on pre-stay promotional calls.
With SvaraCall
How SvaraCall runs this script
- 1Pull T-1 arrival list from PMS.
- 2Agent confirms guest name, dates, and arrival window.
- 3Capture special requests — bed type, airport pickup.
- 4Offer approved upsell — breakfast, late checkout.
- 5Log disposition; honor opt-out from promo calls.
Script advantages on AI voice
No-show reduction
Voice confirm secures commitment before arrival day.
Front desk prep
Requests logged before guest walks in.
Revenue upsell
Spa and breakfast offers pre-arrival.
OTA and direct
Works for both booking channels.
Operational outcomes
- No-show reduction
- −21%
No-show reduction
- Average upsell revenue per attached call
- ₹1,800
Average upsell revenue per attached call
- Guest satisfaction on pre-arrival call pilots
- 94%
Guest satisfaction on pre-arrival call pilots
Disposition codes
| Code | Meaning | Next action |
|---|---|---|
| CONF | Arrival confirmed | Update PMS; prep front desk |
| UPSELL | Add-on purchased | Charge link sent; confirm in PMS |
| EARLY | Early check-in request | Flag housekeeping priority |
| CANCEL | Cancellation requested | Transfer to front desk for policy |
| OPT_OUT | Stop promo calls | Transactional confirm only |
Full hotel reservation script (English)
Agent: Good evening, I'm calling from Seaside Resort to confirm your reservation arriving tomorrow. This call may be recorded. Is this Mr. Sharma? Customer: Yes, that's me. Agent: We have you for one deluxe room, March 12–14, booking reference SR-8842. What time do you expect to arrive? Customer: Around 3 PM, maybe earlier if flight is on time. Agent: I've noted early arrival request — we'll text if room is ready sooner. Would you like to add breakfast for two at ₹899 per day? Customer: Yes, add breakfast both days. Agent: Done — updated total sent by SMS. If you'd prefer not to receive promotional pre-stay calls in future, tell me now. Customer: Confirmations only, no promos. Agent: Understood. We look forward to welcoming you tomorrow.
Deploy in four steps
Step 1
PMS integration
Connect Cloudbeds, Oracle OPERA, or custom PMS.
Step 2
Upsell catalog
Pre-approved add-ons with dynamic pricing rules.
Step 3
Call window
T-1 between 4–7 PM local property time.
Step 4
Measure no-show
Compare confirmed-call cohort vs control.
Hotel Reservation Script FAQs
- TRAI for hotel confirmation calls?
- Service transactional template for active reservation relationship. Promo upsell needs separate consent.
- OTA guest contact?
- Use phone from booking; respect OTA communication policies.
- Payment on call?
- Send secure payment link for upsell — no card capture on voice.
- Cancellation on call?
- Agent explains policy and logs cancel disposition — human may confirm charges.
- Opt-out?
- Stops promotional pre-stay calls; transactional confirm may still apply per policy.
Reduce no-shows with pre-arrival confirmation
Run this hotel script T-1 on next week's arrivals and measure no-show rate delta.
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