Use case · Insurance ops

Renewals that close before lapse date

Motor, health, and life policies lapse silently when reminders stay in email. SvaraCall AI calls policyholders in their language — confirms intent, sends payment link, and warm-transfers high-value renewals to advisors.

Pilot renewal callsAll use cases
  • Pre-lapse nudge
  • Premium explain
  • Advisor handoff
  • Lapse prevention

+19%

Renewal rate uplift in 90-day motor pilots

48%

Connect rate on T-15 renewal calls

₹1.2L

Premium retained per 1K-policy renewal cohort

73%

Renewals completed without human advisor

Problem

Lapsed policies are lost forever

Indian insurers lose persistency when renewal notices sit unread. Agents call high-premium policies only; mass books get SMS that fail on DND. Policyholders in tier-2 cities need vernacular explanation of premium changes and add-on value — not English-only IVR.

Today

Renewal leakage today

  1. 1Renewal notice email — 12% open rate.
  2. 2SMS with payment link — blocked or ignored.
  3. 3Agent calls only top 20% premium policies manually.
  4. 4Policyholder confused about NCB or premium hike — no one explains.
  5. 5Grace period expires — re-acquisition costs 3× retention.

With SvaraCall

Renewal outreach workflow

  1. 1T-30, T-15, and T-7 triggers from policy administration system.
  2. 2Agent states policy type, premium, due date, and key benefits in local language.
  3. 3Answers basic FAQ: NCB, IDV, cashless network — within approved script.
  4. 4Sends payment link or schedules advisor callback for complex cases.
  5. 5Lapse risk flag escalates to human agent with full call context.

Persistency gains

  • Mass personalized outreach

    Every policyholder called — not just high-premium manual subset.

  • Premium clarity

    Voice explanation reduces 'surprise hike' non-renewals.

  • Advisor efficiency

    Humans handle only complex or high-value warm transfers.

  • IRDAI-aware scripts

    No mis-selling — disclosure and opt-out on every call.

Renewal economics

Renewal rate vs SMS-only control
+19%

Renewal rate vs SMS-only control

Premium retained on 10K motor policies annually
₹42L

Premium retained on 10K motor policies annually

Cost per renewed policy vs manual telecalling
−55%

Cost per renewed policy vs manual telecalling

Motor renewal (Hindi)

Agent: Namaste, SecureLife Insurance — aapki car policy 15 din mein expire ho rahi hai. Premium ₹14,200 hai, NCB 35% apply hai.
Customer: Last year se zyada kyun?
Agent: IDV update hua hai — detail SMS mein hai. Aaj renew kar du link bhej kar?
Customer: Haan, bhej do.
Agent: Link bhej diya — 7 din mein payment complete kijiye. Dhanyavaad.

Renewal deployment

  1. Step 1

    PAS sync

    Policy data, premium, and lapse date from core admin system.

  2. Step 2

    Cadence map

    T-30 soft nudge; T-7 firm reminder with payment link.

  3. Step 3

    FAQ guardrails

    Approved answers only — no coverage advice beyond script.

  4. Step 4

    Advisor queue

    Warm transfer rules for premium > threshold or FAQ miss.

Insurance workflows

Insurance renewal FAQs

Can AI explain premium increases?
Within approved script — NCB, IDV, claim history factors. Complex disputes go to licensed advisor.
IRDAI mis-selling concerns?
Scripts legal-reviewed; no new product pitch on renewal call unless explicitly approved.
Motor vs health renewal scripts?
Separate workflows per LOB with LOB-specific FAQ and payment rails.
TRAI/DLT for renewal calls?
Service transactional templates for existing policyholder relationships.
Payment on call?
UPI or insurer payment gateway link via SMS during connected call.

Protect persistency with voice renewal outreach

Sync PAS and run T-15 renewal calls on one LOB — measure lapse rate vs control cohort.

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