Template · Call script
Payment link script that collects without card-on-phone
Call with amount due, send secure payment link via SMS while on phone, confirm receipt — never capture card, CVV, or OTP on voice. PCI-safe and TRAI-compliant.
- SMS payment link
- UPI ready
- No card capture
- PCI safe
31%
Payment completion within 24 hr of link send
0
Card or OTP capture in template
13
Script turns
TRAI
Service transactional template
Problem
Why teams need a structured script
Teams chase payments over phone but capturing card details on voice is unsafe and non-compliant. SMS links get sent without confirmation the customer received them.
Today
What goes wrong without a script
- 1Agent reads bank details — customer distrusts.
- 2Payment link emailed — never opened.
- 3No confirmation customer received SMS.
- 4Follow-up calls lack structured disposition.
- 5Card numbers spoken on recorded lines — PCI risk.
With SvaraCall
How SvaraCall runs this script
- 1Agent states amount due, purpose, and recording disclosure.
- 2Confirm customer mobile for SMS link delivery.
- 3Send secure payment link while customer on phone.
- 4Wait for confirm-received; offer to stay on line until paid.
- 5Log PAID or PTP disposition; honor opt-out.
Script advantages on AI voice
PCI safe
Zero card, CVV, or OTP capture on voice — link only.
Instant delivery
Customer confirms SMS received during call.
Higher conversion
Voice nudge plus link beats email invoice alone.
Reconciliation
Payment webhook closes disposition automatically.
Operational outcomes
- 24-hour payment completion after link send
- 31%
24-hour payment completion after link send
- PCI exposure vs card-on-phone
- −90%
PCI exposure vs card-on-phone
- Cost per payment reminder call
- ₹12
Cost per payment reminder call
Disposition codes
| Code | Meaning | Next action |
|---|---|---|
| PAID | Payment completed on call | Close invoice; send receipt SMS |
| LINK | Link sent, pending | Retry reminder in 24 hr |
| PTP | Will pay later | Schedule follow-up; resend link |
| DISPUTE | Disputes amount | Transfer to billing support |
| OPT_OUT | Stop reminder calls | Suppress per DLT and policy |
Full payment link script (Hindi)
Agent: Namaste, main ABC Services se bol rahi hoon — aapke invoice INV-4421 par ₹5,600 baaki hai. Yeh call record ho sakti hai. Ek minute mil sakta hai? Customer: Haan, abhi pay kar deta hoon. Agent: Main aapke registered mobile par secure payment link SMS kar rahi hoon — UPI ya card se pay kar sakte hain. Link aaya? Customer: Haan, aa gaya. Agent: Main line par hoon — jab payment complete ho jaye to batayiye. Card number ya OTP mujhe mat batayiye. Customer: Ho gaya, payment successful dikha raha hai. Agent: Confirm — payment receive ho gaya. Receipt SMS bhej di. Agar aap future payment reminder calls band karna chahte hain, abhi keh dijiye. Customer: Reminders theek hain. Agent: Dhanyavaad. Namaste.
Deploy in four steps
Step 1
Payment gateway
Razorpay, PayU, or Cashfree link API integration.
Step 2
Amount from ERP
Pull open invoice or EMI due from billing system.
Step 3
Webhook close
Auto-set PAID disposition on successful payment.
Step 4
Pilot overdue cohort
Compare collection rate vs email invoice only.
Related resources
Payment Link Script FAQs
- PCI compliance?
- Never capture card number, CVV, or OTP on voice. Payment completes only via secure hosted link.
- TRAI template type?
- Service transactional for existing customer or borrower relationship with consent.
- UPI vs card link?
- Configure gateway for UPI deep link, net banking, or card — customer chooses on secure page.
- Investment or insurance premium?
- State amount from system only — no product advice. Insurance handoff for coverage questions.
- Opt-out?
- Suppress reminder calls; legally required payment notices may continue per policy.
Collect payments safely with voice plus link
Deploy this payment link script on open invoices and measure 24-hour completion vs email-only.
Hear it call.
We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.
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