Template · Call script

Delivery confirmation script that stops failed last-mile

Call when the package is out for delivery — confirm someone is home, rescheduling if needed, and reduce failed attempts and RTO.

Deploy this script on SvaraCallAll templates
  • Out-for-delivery
  • Availability check
  • Reschedule
  • Last-mile

−26%

Failed delivery attempts in pilots

68%

Customers confirm availability on call

12

Script turns

Same-day

Reschedule option when unavailable

Problem

Why teams need a structured script

Couriers arrive when nobody is home — especially COD. A quick availability check before the attempt saves second trips and RTO.

Today

What goes wrong without a script

  1. 1Courier attempts delivery — customer at work.
  2. 2Second attempt next day — same problem.
  3. 3SMS 'out for delivery' ignored.
  4. 4COD refused because customer forgot order.
  5. 5RTO after two failed attempts.

With SvaraCall

How SvaraCall runs this script

  1. 1Trigger when AWB scans 'out for delivery'.
  2. 2Agent confirms customer availability today.
  3. 3Offer alternate slot or neighbor authorization.
  4. 4Send live tracking link via SMS.
  5. 5Log disposition for courier notes.

Script advantages on AI voice

  • Fewer failed attempts

    Confirm home availability before rider arrives.

  • COD readiness

    Remind COD amount so customer has cash or UPI ready.

  • Reschedule path

    Same-call alternate date reduces RTO.

  • Courier notes

    Disposition syncs to delivery app when integrated.

Operational outcomes

Failed attempt rate
−26%

Failed attempt rate

Saved per avoided second attempt
₹40

Saved per avoided second attempt

First-attempt delivery success
+12%

First-attempt delivery success

Disposition codes

CodeMeaningNext action
HOMEAvailable todayConfirm to courier; proceed
RESCHRescheduledUpdate TMS slot; notify rider
NEIGHNeighbor authorizedAdd delivery note for rider
FAILUnreachableSecond attempt rule; flag RTO risk
OPT_OUTStop promo callsSuppress marketing post-delivery

Full delivery confirmation script (Hinglish)

Agent: Namaste, main BrandCo delivery se bol rahi hoon — aapka order aaj deliver ho raha hai. Yeh call record ho sakti hai. Aaj ghar par koi receive kar payega?
Customer: Main office mein hoon, shaam ko 6 baje tak.
Agent: Courier aaj 5 baje tak pahunch sakta hai — 6 baje se pehle possible nahi. Kal subah 10–12 slot book kar doon?
Customer: Haan, kal subah theek hai.
Agent: COD ₹1,899 — kal ready rakhenge? SMS mein tracking link bhej diya.
Customer: Haan, UPI se kar dunga.
Agent: Agar aap future promotional calls nahi chahte, abhi keh dijiye.
Customer: Promo mat karo.
Agent: Done. Kal subah delivery hogi. Dhanyavaad.

Deploy in four steps

  1. Step 1

    Courier webhook

    Connect Delhivery, Shiprocket, or custom TMS event.

  2. Step 2

    Call timing

    Trigger 60–90 minutes before estimated delivery.

  3. Step 3

    Reschedule rules

    Max next-day slot if unavailable today.

  4. Step 4

    Pilot one city

    Compare first-attempt success vs control pin codes.

Related resources

Delivery Confirmation Script FAQs

TRAI compliance?
Service transactional template for active order relationship. Disclosure and opt-out in script.
Can customer change address on call?
Minor notes only — major address change routes to support before delivery.
International shipments?
Adapt script for customs and duty — no legal advice on import rules.
Medical product delivery?
Confirm availability only — no dosage or clinical guidance on call.
Opt-out?
Marketing suppressed; active delivery updates continue until order complete.

Improve first-attempt delivery with availability checks

Trigger this script on out-for-delivery events in one city and measure failed-attempt rate.

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