Use case · Last mile

Confirm delivery before RTO becomes revenue loss

Courier marked 'delivered' but customer denies receipt? SvaraCall AI calls on delivery day — confirms handover, captures issues, and triggers reattempt before RTO charges hit.

Reduce RTO with voice confirmAll use cases
  • COD verify
  • POD capture
  • RTO prevention
  • Same-day callback

−24%

RTO rate on COD with voice confirmation pilots

78%

Delivery confirmed on first attempt call

₹280

Average RTO cost avoided per prevented return

Same day

Issue capture before courier marks RTO

Problem

RTO erodes D2C margins

Cash-on-delivery returns are the silent killer of Indian ecommerce unit economics. Fake unavailability, wrong addresses, and buyer remorse drive RTO — often discovered only after the courier has already initiated return-to-origin.

Today

Delivery confirmation gaps

  1. 1Courier attempts once — customer unavailable, no callback.
  2. 2WhatsApp message unread — shipment marked for RTO.
  3. 3Merchant learns of RTO from courier dashboard — too late.
  4. 4High-value COD shipped without verbal address confirm.
  5. 5No structured issue log — same pincodes fail repeatedly.

With SvaraCall

Voice delivery confirmation

  1. 1Trigger on 'out for delivery' or failed first attempt from courier API.
  2. 2Agent confirms customer availability, address, and COD amount ready.
  3. 3Captures alternate slot or neighbor handover instructions.
  4. 4Flags dispute or refusal before RTO initiation.
  5. 5Logs outcome to OMS and triggers reattempt or cancellation per rules.

Last-mile gains

  • RTO reduction

    Voice confirm on delivery day catches unavailability early.

  • COD confidence

    Customer verbally commits to cash — lower refusal at door.

  • Issue intelligence

    Pincode and SKU-level RTO patterns surface from call reason codes.

  • Courier coordination

    Reattempt instructions passed to logistics before cutoff.

Delivery confirmation ROI

RTO savings on 1K COD orders/month pilot
₹6.4L

RTO savings on 1K COD orders/month pilot

RTO rate vs control cohort
−24%

RTO rate vs control cohort

Successful first-attempt delivery rate
+11%

Successful first-attempt delivery rate

COD delivery confirm (Hindi)

Agent: Namaste, aapka Flipkart order aaj deliver hoga — ₹2,499 COD. Ghar par rahenge?
Customer: Haan, shaam 6 baje tak ghar par hoon.
Agent: Courier ko note kar diya. Cash ready rakhiyega. Koi issue ho to is number par call kijiye.
Customer: Theek hai.

Confirmation rollout

  1. Step 1

    Courier API

    Shiprocket, Delhivery, BlueDart OFD and attempt events.

  2. Step 2

    COD priority

    Voice confirm on orders above ₹999 or high-RTO pincodes.

  3. Step 3

    Reattempt rules

    Auto-schedule second attempt when customer confirms availability.

  4. Step 4

    RTO dashboard

    Weekly prevented-RTO report with reason breakdown.

Logistics workflows

Delivery confirmation FAQs

When is the best time to call?
Morning of delivery day or within 2 hours of failed first attempt — before RTO cutoff.
Does this work for prepaid orders?
Yes — confirm availability and address to reduce failed attempts on prepaid too.
Can customer reschedule delivery on call?
Agent captures preferred slot and passes to courier via OMS integration.
Proof of verbal confirmation?
Recording and transcript attached to order ID for dispute resolution.
Languages for tier-2 delivery?
Telugu, Hindi, English — matched to customer preference or pincode default.

Protect margins from preventable RTO

Run voice confirmation on your COD cohort for 30 days — measure RTO rate vs control.

Book a pilotAll use cases

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