Features · Call Recording
Record every AI call with consent built in
SvaraCall records dual-channel audio on every outbound and inbound agent call — with mandatory disclosure, India hosting, and retention policies you control.
- TRAI-aware
- Dual-channel
- DPDP-aligned
- Encrypted
100%
Calls with configurable recording
Dual
Agent and caller channels separated
AWS IN
Storage in Mumbai region
On-demand
Export for audits and disputes
Problem
Unrecorded AI calls are a compliance blind spot
Regulators and customers expect proof of what was said — especially for collections, insurance, and healthcare. Ad-hoc recording on legacy dialers often skips disclosure or stores files offshore.
Today
How recording works on legacy stacks
- 1Enable recording per campaign with inconsistent disclosure scripts.
- 2Store files on local servers with no encryption or retention policy.
- 3Manually attach recordings to CRM — many calls never get linked.
- 4Scramble during TRAI or DPDP audits with incomplete consent logs.
With SvaraCall
How SvaraCall call recording works
- 1Agent opens with recording disclosure in the caller's language.
- 2Dual-channel audio captures both sides with synchronized timestamps.
- 3Files encrypt at rest in AWS Mumbai with workspace retention rules.
- 4Recording URL, transcript, and outcome sync to CRM automatically.
Why compliant recording matters
Audit-ready
Prove consent, offer, and outcome with one click during disputes.
India-hosted
Data stays in-country — aligned with DPDP expectations for voice data.
Linked records
Every recording ties to transcript, disposition, and campaign metadata.
Retention control
Set auto-delete windows per vertical — healthcare vs collections.
Recording ROI
- Calls with linked recording + transcript
- 100%
Calls with linked recording + transcript
- Faster dispute resolution in finance pilots
- 60%
Faster dispute resolution in finance pilots
- Manual upload steps to CRM on integrated stacks
- 0
Manual upload steps to CRM on integrated stacks
- Configurable max retention for regulated verticals
- 7 yr
Configurable max retention for regulated verticals
Deploy compliant recording
Step 1
Set disclosure script
Localize the recording notice for Telugu, Hindi, and English campaigns.
Step 2
Define retention
Choose auto-delete schedules per campaign or industry policy.
Step 3
Restrict access
Role-based playback — only QA and compliance roles export raw audio.
Step 4
Audit quarterly
Run sample checks that disclosure played before substantive dialog.
Call recording FAQs
- Do we have to disclose recording on every AI call in India?
- Best practice — and SvaraCall default — is to disclose at call open in the caller's language before continuing the conversation.
- Where are recordings stored?
- Encrypted in AWS Mumbai. Export is available for authorized roles under your retention policy.
- Can callers opt out of recording?
- Workflows can branch to non-recorded paths or end the call — configurable per campaign with DNC logging.
- Does recording work on TRAI/DLT registered numbers?
- Yes. Recording is independent of header registration — both are required for compliant outbound.
Record with confidence on every call
Book a compliance walkthrough — we will show disclosure flows, storage, and retention on a live pilot.
Hear it call.
We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.
Book a pilotGet a demo call