Features · Real-Time Transcription

Read every word while the call is still live

SvaraCall streams dual-channel transcripts as the agent and caller speak — so supervisors, CRM automations, and compliance teams act on facts, not memory.

See live transcriptsAll features
  • Live STT
  • Dual-channel
  • CRM-ready
  • Searchable

Live

Transcript stream during active calls

3 langs

Telugu, Hindi, English ASR

<2s

Typical lag from speech to text

100%

Calls indexed for search and export

Problem

Post-call notes miss what actually happened

Supervisors replay recordings hours later. CRM notes are incomplete. QA teams cannot coach in the moment when a Telugu caller raises a billing dispute.

Today

How teams capture call content today

  1. 1Agents type summaries after hang-up — often incomplete or biased.
  2. 2Recordings sit in folders until someone has time to listen.
  3. 3Supervisors barge in blind because they cannot read the live thread.
  4. 4Compliance audits scramble to find the exact consent phrase.

With SvaraCall

How SvaraCall real-time transcription works

  1. 1Dual-channel audio feeds ASR for agent and caller separately.
  2. 2Transcript lines appear in the live dashboard within seconds.
  3. 3Keywords trigger alerts — payment dispute, cancel, supervisor.
  4. 4Final transcript locks to the call record and syncs to CRM.

Why live transcripts change operations

  • Supervisor visibility

    Read the thread before barge-in or live transfer — no guessing.

  • Instant CRM notes

    Disposition fields populate from transcript summaries automatically.

  • Faster QA

    Search by phrase across thousands of calls instead of scrubbing audio.

  • Compliance proof

    Find recording disclosure and opt-out lines with full-text search.

Transcription ROI

Less after-call manual note entry
85%

Less after-call manual note entry

Faster QA review cycles in pilot teams
50%

Faster QA review cycles in pilot teams

Average time saved per supervised call
3 min

Average time saved per supervised call

Searchable archive on AWS Mumbai
24/7

Searchable archive on AWS Mumbai

Turn on live transcription

  1. Step 1

    Enable on workspace

    Toggle transcription in settings — applies to all new campaigns.

  2. Step 2

    Set keyword alerts

    Define phrases that ping Slack, email, or supervisor queues.

  3. Step 3

    Connect CRM

    Map transcript summaries to Salesforce, HubSpot, or Zoho fields.

  4. Step 4

    Train QA on search

    Use full-text filters by language, outcome, and compliance tags.

Works well with

Real-time transcription FAQs

Is transcription accurate for Hindi and Telugu?
Production ASR is tuned for Indian accents and code-switching. Pilots include accuracy review on your actual call samples.
Can supervisors read transcripts during live calls?
Yes. The live dashboard streams turns as they happen — ideal before barge-in or transfer.
Where is transcript data stored?
Encrypted on AWS Mumbai, aligned with DPDP data-localization expectations for Indian customers.
Can we redact sensitive fields in transcripts?
Yes. Pair with PII redaction to mask Aadhaar, PAN, and card numbers in text and audio.

Never miss a word on live calls

Book a pilot and watch transcripts stream on a live outbound campaign to your test list.

Book a pilotAll features

Hear it call.

We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.

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