Template · Call script

AI receptionist script that answers like your front desk

Replace hold music with intelligent greeting — route by department, book appointments, capture messages, and warm-transfer when needed. Disclosure and after-hours coverage included.

Deploy this script on SvaraCallAll templates
  • 24/7 answer
  • Route by intent
  • Book appointment
  • Warm transfer

68%

Calls contained without human in SMB pilots

0 sec

Hold time on answered AI receptionist

18

Script turns with routing branches

24/7

Coverage including holidays

Problem

Why teams need a structured script

Small businesses miss calls when front desk is busy or closed. Generic IVR frustrates callers; voicemail loses leads.

Today

What goes wrong without a script

  1. 1Phone rings — staff busy with walk-in.
  2. 2Caller gets voicemail — hangs up, calls competitor.
  3. 3IVR press-1 maze — caller presses 0 repeatedly.
  4. 4After-hours calls go unanswered.
  5. 5No logging of missed call intent.

With SvaraCall

How SvaraCall runs this script

  1. 1Agent answers with brand greeting and recording disclosure.
  2. 2Identify intent — book, support, billing, speak to person.
  3. 3Book appointment or capture message with callback number.
  4. 4Warm-transfer urgent or VIP callers per rules.
  5. 5Log disposition and offer opt-out from marketing callbacks.

Script advantages on AI voice

  • Never miss a ring

    Every call answered in under two rings, 24/7.

  • Smart routing

    Intent-based transfer — not digit hunting.

  • Appointment book

    Same-call slot booking from calendar integration.

  • Lead capture

    After-hours enquiries logged with full context.

Operational outcomes

Call containment without human
68%

Call containment without human

Lead capture vs voicemail-only
+35%

Lead capture vs voicemail-only

Monthly saved vs part-time receptionist
₹8K

Monthly saved vs part-time receptionist

Disposition codes

CodeMeaningNext action
BOOKAppointment bookedUpdate calendar; SMS confirm
TRANSTransferred to humanWarm transfer with intent summary
MSGMessage capturedCreate callback task for staff
FAQFAQ answered tier-1Log topic; close if resolved
OPT_OUTNo promo callbacksSuppress marketing outbound

Full AI receptionist script (English)

Agent: Thank you for calling City Dental — I'm Ananya, the virtual receptionist. This call may be recorded. How can I help you today?
Customer: I need to book a cleaning appointment.
Agent: I'd be happy to help. Are you a new patient or returning?
Customer: Returning — last visit was six months ago.
Agent: I have Thursday 11 AM or Friday 3 PM available with Dr. Mehta. Which works?
Customer: Thursday 11 AM.
Agent: Booked — Thursday 11 AM cleaning with Dr. Mehta. Confirmation SMS sent. Would you like to speak to someone now?
Customer: No, that's all.
Agent: If you'd prefer we don't call you for promotional offers, say so now.
Customer: No promotional calls please.
Agent: Understood — promotional calls stopped. See you Thursday.

Deploy in four steps

  1. Step 1

    Port main DID

    Route business line to SvaraCall AI receptionist.

  2. Step 2

    Define departments

    Sales, support, billing transfer numbers and hours.

  3. Step 3

    Calendar connect

    Booking branch syncs available slots.

  4. Step 4

    Test every path

    Dial each intent branch before go-live.

Related resources

AI Receptionist Script FAQs

TRAI for inbound receptionist?
Inbound answering has no outbound DLT requirement. Outbound callbacks from messages need consent and registered templates.
Recording disclosure?
Required at greeting per script — standard for business recorded lines in India.
Medical or legal intake?
Route clinical and legal intake to licensed staff — AI captures message and urgency flag only.
Can it quote prices?
Share approved rate card ranges only — complex quotes transfer to human.
Marketing callback opt-out?
If receptionist returns marketing calls, opt-out captured and honored per DLT.

Answer every call with AI reception

Port your main line to this receptionist script and measure lead capture vs voicemail baseline.

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