Features · Knowledge Base

Agents that know your business, not generic guesses

Upload policies, FAQs, and product sheets — SvaraCall RAG retrieves the right answer on live calls instead of hallucinating rates, return windows, or clinic hours.

Upload your KBAll features
  • RAG retrieval
  • Source citations
  • Version control
  • Multilingual

Live

Retrieval during active calls

PDF+URL

Docs, sheets, and web pages ingested

Cited

Source chunk referenced in QA review

3 langs

Answer in caller's language

Problem

Generic LLMs invent facts on regulated calls

An AI that guesses EMI amounts or clinic timings creates complaints and compliance risk. Static IVR trees cannot cover thousands of SKU and policy variants across Indian product catalogs.

Today

How teams share knowledge today

  1. 1Maintain PDF playbooks reps memorize inconsistently.
  2. 2IVR trees with hundreds of branches nobody updates.
  3. 3Chatbots with stale FAQ pages disconnected from voice.
  4. 4No audit trail when an agent states the wrong policy.

With SvaraCall

How SvaraCall knowledge base works

  1. 1Ingest docs, URLs, and structured FAQ pairs into workspace KB.
  2. 2Agent retrieves relevant chunks per caller question in real time.
  3. 3Responses stay within retrieved context — citations logged for QA.
  4. 4Update a doc once — next call uses the new policy automatically.

Why grounded answers matter

  • Fewer escalations

    Routine policy questions resolve without live transfer.

  • Audit trail

    QA sees which KB chunk supported each spoken answer.

  • Fast updates

    Rate change on Monday is live on Tuesday's renewal calls.

  • Multilingual parity

    Same source truth answers in Telugu, Hindi, or English.

Knowledge base ROI

Higher containment on policy-heavy flows
25%

Higher containment on policy-heavy flows

Reduction in 'wrong information' QA flags in pilots
90%

Reduction in 'wrong information' QA flags in pilots

Typical doc-to-live turnaround after upload
1 hr

Typical doc-to-live turnaround after upload

Engineering deploys for FAQ text changes
0

Engineering deploys for FAQ text changes

Build your voice knowledge base

  1. Step 1

    Curate sources

    Start with top 20 FAQs and policy PDFs that drive escalations today.

  2. Step 2

    Upload and index

    SvaraCall chunks and embeds content — tag by product line.

  3. Step 3

    Test retrieval

    Run simulation calls with edge-case questions before production.

  4. Step 4

    Govern updates

    Assign owners to approve doc changes with version history.

Related capabilities

Knowledge base FAQs

What file types can we upload?
PDF, DOCX, CSV FAQ sheets, and public URLs. Structured Q&A pairs import cleanly for voice retrieval.
Can the agent answer outside the knowledge base?
Configurable guardrails restrict answers to retrieved context — escalates when confidence is low.
How do we prevent outdated policies from being spoken?
Version tags and publish workflow — deprecated docs are excluded from retrieval immediately.
Does KB work in Telugu and Hindi?
Sources can be English; answers localize to the caller's language using retrieved facts.

Answer accurately with your KB

Upload your top FAQs on a pilot — we will demo retrieval on live test calls.

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Hear it call.

We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.

Book a pilot

Get a demo call

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