Features · Memory
Agents that remember the last conversation
SvaraCall memory stores caller context across calls — last promise-to-pay date, preferred language, open ticket — so follow-ups feel continuous, not cold.
- Cross-call
- CRM-aware
- Consent-scoped
- TTL control
Cross-call
Context carries to follow-up dials
CRM
Syncs with contact timeline fields
TTL
Configurable retention per data class
DPDP
Delete-on-request supported
Problem
Every AI call feels like the first — customers hate it
A customer promised to pay Friday. Monday's AI asks again from scratch. Trust erodes. Indian collections and healthcare follow-ups need continuity without building custom CRM middleware.
Today
How context persists today
- 1Reps read CRM notes if they exist — AI has no shared memory.
- 2Each dialer campaign treats every call as net-new.
- 3Callback scripts ignore what the customer said yesterday.
- 4No unified delete path when customers exercise DPDP rights.
With SvaraCall
How SvaraCall memory works
- 1Key facts extract from each call — dates, amounts, preferences, objections.
- 2Memory attaches to contact ID with TTL and consent scope.
- 3Next call loads context — agent references prior promise naturally.
- 4Deletion API clears memory on opt-out or erasure request.
Why memory improves outcomes
Higher PTP keep rates
Collections calls reference agreed dates instead of restarting negotiation.
Warmer follow-ups
Lead nurture picks up mid-funnel — not from cold openers.
Less repetition
CSAT rises when customers are not asked the same question twice.
Privacy control
TTL and erasure hooks align with DPDP data-minimization expectations.
Memory ROI
- Higher promise-to-pay adherence with contextual follow-up
- 20%
Higher promise-to-pay adherence with contextual follow-up
- Shorter average talk time on repeat contacts
- 15%
Shorter average talk time on repeat contacts
- Memory scoped to workspace consent rules
- 100%
Memory scoped to workspace consent rules
- Erasure on verified DPDP request
- Instant
Erasure on verified DPDP request
Enable agent memory
Step 1
Define memory fields
Choose what to persist — PTP date, language pref, open case ID.
Step 2
Set TTL policies
Auto-expire sensitive facts; keep benign prefs longer if allowed.
Step 3
Wire CRM sync
Mirror memory to CRM custom fields for human rep visibility.
Step 4
Test continuity
Run two-call pilot — verify second call references first naturally.
Memory FAQs
- Is memory shared across campaigns?
- Yes, scoped to the contact within your workspace — so follow-up campaigns inherit prior context.
- How does memory comply with DPDP?
- TTL limits, purpose binding, and erasure APIs let you delete stored facts on request.
- Can humans see what the AI remembers?
- Memory fields sync to CRM and appear in the call detail view for reps.
- What if memory is wrong?
- Reps and admins can override or clear fields; corrections propagate to the next call.
Follow up with context
Book a two-call pilot — see memory carry from first dial to scheduled follow-up.
Hear it call.
We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.
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