Integrations · Communication

Microsoft Teams + SvaraCall AI voice agents

Enterprise chat alerts with Graph consent. Keep Microsoft Teams as your system of record while SvaraCall handles natural phone conversations in Telugu, Hindi, and English.

Pilot with Microsoft TeamsAll integrations
  • Communication
  • Enterprise setup
  • Outcome sync
  • India-ready

94

Integrations in the catalog

Communication

Primary category

Enterprise

Onboarding path

API / webhook

Typical connection style

Problem

The gap between Microsoft Teams and the phone

Teams miss call escalations because voice outcomes never reach Slack or Teams where work actually happens.

Today

How teams work without a voice agent layer

  1. 1Someone pastes a summary into chat.
  2. 2Urgent handoffs get buried.
  3. 3No standard channel for hot leads.
  4. 4Night calls wait until morning standup.

With SvaraCall

How SvaraCall works with Microsoft Teams

  1. 1High-intent outcomes post to a channel or DM.
  2. 2Include recording link and CRM deep-link.
  3. 3Tag the right owner automatically.
  4. 4Keep noise low with severity filters.

Why teams connect Microsoft Teams

  • Instant hot-lead alerts

    Microsoft Teams stays authoritative while SvaraCall executes and returns structured call outcomes.

  • Context in-channel

    Reduce dual entry between dialers and Microsoft Teams so reps trust the record.

  • Owner routing

    Managers coach from recordings and dispositions tied to Microsoft Teams objects.

  • Less status chasing

    Automate the next step in Microsoft Teams when a call hits a target disposition.

What usually improves

Faster trigger-to-first-dial on hot events
Minutes

Faster trigger-to-first-dial on hot events

Source of truth for outcomes
1 system

Source of truth for outcomes

Fewer manual list exports
Less CSV

Fewer manual list exports

Who was called, when, and why
Audit trail

Who was called, when, and why

Microsoft Teams integration at a glance

TopicDetail
CategoryCommunication
StatusEnterprise setup
Primary jobEnterprise chat alerts with Graph consent.
Voice languagesTelugu, Hindi, English (more on roadmap)
OutcomesLogged to dashboard + optional writeback

Implementation outline

  1. Step 1

    Map objects & events

    Identify which Microsoft Teams records and statuses should start or stop calls.

  2. Step 2

    Connect auth securely

    OAuth, API keys, or SIP credentials — scoped to the minimum permissions needed.

  3. Step 3

    Pilot a narrow journey

    One campaign (e.g. reminders or lead follow-up) with human review of recordings.

  4. Step 4

    Scale & govern

    Add quiet hours, DNC sync, and disposition taxonomies your ops team owns.

Related

Microsoft Teams integration FAQs

Is Microsoft Teams available on SvaraCall today?
Microsoft Teams is offered on an enterprise path — we scope credentials, security review, and SLAs during onboarding.
What data syncs back?
Typically disposition, timestamp, duration, recording/transcript links, and a short summary — field mapping is confirmed in the pilot.
Will this spam our Slack?
No — configure which dispositions notify, and route others to the dashboard only.
Does this work with Indian DLT headers?
Voice still originates from your compliant calling setup. The integration layer does not replace TRAI/DLT obligations.
How long does setup take?
Ready connectors often pilot in days once credentials and scripts are ready. Enterprise connectors follow your security review timeline.

Connect Microsoft Teams. Hear a live pilot call.

We will map a single communication journey on Microsoft Teams and place a SvaraCall to your phone.

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Hear it call.

We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.

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