For · Hotels
AI voice agents for hotels
Business and leisure hotels lose bookings to no-response and miss upsell revenue on airport transfers and late checkout. SvaraCall AI confirms reservations, captures pre-arrival preferences, and collects feedback after checkout — in the guest's language.
- Pre-arrival calls
- Booking confirm
- Upsell flows
- Guest feedback
−41%
OTA booking churn on unconfirmed leads
+18%
Ancillary upsell attach on pre-arrival calls
62%
Post-stay feedback completion rate
24/7
Inbound enquiry callback
Problem
Unconfirmed bookings and silent upsells
Hotels in Goa, Jaipur, and Hyderabad receive OTA and direct bookings around the clock. Front office cannot call every guest before arrival. Upsells for airport pickup, spa, and early check-in go unsold. Negative experiences surface only on public reviews.
Today
Hotel guest communication today
- 1Confirmation email ignored — guest no-shows without cancellation.
- 2Front desk too busy at check-in to offer upgrades.
- 3WhatsApp upsell messages feel spammy and get blocked.
- 4Post-stay feedback survey emailed — 4% response rate.
- 5Group booking coordinators chase rooming lists manually.
With SvaraCall
Hotel AI guest workflows
- 1Booking trigger fires pre-arrival call 48h before check-in.
- 2Agent confirms dates, guest count, ETA, and offers airport transfer.
- 3Same call captures dietary preferences and special requests.
- 4Post-checkout feedback call within 24h — issues routed to manager live.
- 5Group coordinators get rooming list confirmation calls in batch.
Hotel outcomes
Lower no-show rate
Voice confirmation beats email for domestic leisure travelers.
Ancillary revenue
Pre-arrival upsell for transfer, spa, and late checkout on a natural call.
Review prevention
Catch service issues on the feedback call before TripAdvisor posts.
Multilingual guests
Telugu and Hindi business travelers get the same pre-arrival experience.
Hotel pilot ROI (illustrative)
- Quarterly ancillary revenue uplift at 80-room property
- ₹3.2L
Quarterly ancillary revenue uplift at 80-room property
- No-show rate on direct bookings
- −28%
No-show rate on direct bookings
- Cost per connected pre-arrival call
- ₹32
Cost per connected pre-arrival call
Pre-arrival call (English-Hindi)
Agent: Good evening, calling from Lakeview Hotel regarding your check-in on Friday. Is 2 PM arrival still correct? Guest: Actually 6 PM — flight lands late. Agent: Noted — late check-in flagged. Would you like airport pickup at ₹1,200? Guest: Yes, please. Agent: Pickup confirmed. SMS with driver details will arrive on landing day. Anything else for your stay?
Hotel deployment
Step 1
Connect PMS
Integrate reservation feed from your property management system.
Step 2
Script upsells
Airport transfer, breakfast, spa — priced and bookable on-call.
Step 3
Pilot weekend arrivals
Run pre-arrival for high-no-show segment first.
Step 4
Add feedback loop
Chain post-checkout calls with manager escalation rules.
Hotel FAQs
- Does it integrate with Opera or local PMS?
- Reservation export via API, webhook, or nightly CSV depending on your PMS.
- Can upsells charge to room folio?
- Confirmed upsells log to PMS notes — payment capture stays with your front desk policy.
- How is guest consent handled for marketing calls?
- Transactional pre-arrival and feedback use booking relationship; promotional calls need separate DLT consent.
- Can it handle group block rooming lists?
- Batch dial coordinators to confirm room assignments and special requests.
- What languages for inbound tourists?
- Telugu, Hindi, and English today — additional languages on roadmap per demand.
Sell more before guests reach the lobby
Connect your PMS and run pre-arrival calls for one month — measure no-shows and upsell attach rate.
Hear it call.
We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.
Book a pilotGet a demo call